August 19th 2013
Disney U. How Disney University develops the world’s most engaged, loyal and customer-centric employees. Doug Lipp.
Disney U. How Disney University develops the world’s most engaged, loyal and customer-centric employees. Doug Lipp. 2013. 9780071808071. This could be subtitled a history of Van France – the founder of Disney U. There are parallels here with Brick by Brick ( the story of LEGO) in that real change only comes after a company hits a big life threatening wall. For Disney, Van France and Walt were active change agents in forcing responses to big issues. Disney U became a tool to help pick-up and improve the pieces for theme parks, studios, and all aspects of the Disney empire. Also like the LEGO story Disney is able to
- align itself with its core beliefs
- Give employees a full immersion experience
- work “inside the box” since the box is pretty large
- rise above tough times
- not assume anything
- be dynamic
You could accuse the author of drinking the Kool-Aid as the text seems sanitized. You will not find the secret sauce, if there is any. But there is enough here for a leader to learn how these business units tick.
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Category: Leadership
