The 9 1/2 Principles of Innovative Service. Chip R.Bell.
The 9 1/2 Principles of Innovative Service. Chip R.Bell. 2013.ISBN 9781608102471. I am a Chip Bell fan. He has written definitive books on customer service (19 I believe). This is part of his Simple Truths series. These books are designed to be give away items at corporate events, to pass onto employees to reinforce concepts and so on. So they are short snappy glossy books in a rugged hardcover. That said they are not lightweight books as the simple truths are often the hardest to stick with. Time and operationally tested this series is well worth your investment in time (a small amount) and dollars ( high value). www.simpletruths.com is best source for the book
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