Archive for October 7th, 2013

People Love You. The real secret to delivering legendary customer service. Jeb Blount.

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People Love You. The real secret to delivering legendary customer service. Jeb Blount.2013. ISBN 9781118433249. Jeb is the principal of SalesGravy.com a massive sales resource place that I strongly urge you to frequent. His books are always a delight to read, clear, concise, practical and really written from the heart.  Yet they are extremely valuable sales books for all types of sales people including customer service reps.  While I was reading this book , the humanity in sales comes through so much that it makes me fall in love with this profession all over again.  Customers are people, who choose emotionally and then back-fill with logic. You just gotta love this job!  A great 4 hour cross country read- giving you time to digest what is really being said.